Incoming: Essay My experience at Bergey’s Kia of Wilkes-Barre was a step above the rest. I have purchased a good handful of cars in my life and this has to be one of the smoothest transactions I’ve ever had. I reached out to every dealer that I found had a ’22 Niro EX Premium incoming from Florida (where I live) all the way up the east coast. My goal? A purchase at MSRP and no funny business. Of the dealers I called there were only about three that were not doing market adjustments and Bergey’s Kia was one ...
Dontay was extremely helpful, kind and friendly when I was in for my oil change. The dealership always does a free car wash but Dontay went above and beyond with detailing my car for me because I had had a few dark marks from a power line falling on my white car. He was able to get them out and cleaned my car beautifully. I appreciated it so much! Having a clean car really turned my whole day around. Thank you so much!!
My son and I bought 2 cars on 2/3 from Dan. He was wonderful to deal with and knew EXACTLY what I was looking for in a new car. He matched me and my son up with 2 of the best suited vehicles for our needs! Thank you so very much!!
Mia was a fantastic sales rep. I highly recommend buying a vehicle here with her help. Great Service.
Professional even going through a change of ownership. We will use this service again. Thank you
Problem fixed on the first try. Very accommodating. Got in for service pretty quickly. Overall, good experience.
Great service, courteous pleasant staff, highly recommend.
Very helpful and Mia took care of every detail. I am happy with my new car!
George Mick is very knowledgeable and was extremely helpful with my new car purchase.thank s
Friendly, professional staff. comfortable waiting area. I have confidence they will do the work properly
Wvm has the genuine concerns of the customer in mind.
Absolutely amazing group of people both in sales and financing that are looking to help you anyway they can none better
The service was fast, friendly, and accurate. I will always get my car serviced here.
Great sales experience from start to finish. They made everything easy and smooth! Highly recommended!
The people I interactedwith were friendly and very professional. It is easy to schedule an appointment. The waiting area is very comfortable
Very friendly salesperson.Mia was very helpful in answering many of our questions. Angelo was also a great help in explaining the business part of our lease. Both did an excellent job! Would recommend this KIA dealership to anyone.
Great service and washed and vacuumed my car.
Always have had great service at this dealership, in both sales and service. Good Job
Excellent customer service! Mia was on her A game with communicating with me about the ETA of my new vehicle and Angelo made and the finance process so easy to navigate.
The part needed took several months to come in, But they were thoughtful enough to call periodically so we knew they hadn’t forgot us.
Had oil changed. Personnel were helpful and courteous. Appointment on time and out the door in less than an hour
They are quick and courteous.
The service people where very polite and very helpful. They turn their time.
Excellent experience - great customer service! Polite, courteous, pleasant staff - quick service with no real wait time!
Finished when promised and at the agreed upon cost. Very easy to deal with a
My car was taken in Within 15 minutes of my appointment and returned to me within an hour or so. Was very pleased
Great quick service. Nice friendly people.Clean waiting area. Good price.Easy scheduling.Convenient hours
Staff is extremely friendly and efficient with the entire process. The VW Atlas Sport is a great ride!
SERVICE WAS VERY GOOD. WAITING AREA WAS VERY CLEAN. THEY KEPT US UP TO DATE ON WHEN CAR WILL BE DONE.
I was treated as a very special customer from the time of arrival, until the completion of the needed work. My experience was excellent?
Took my Kia Sportage in for service.. It was Prompt and efficient service. No wait time.
I recently had my VW Tiguan serviced and it proved to be an excellent experience. The service writer was very helpful and my car was washed after the service was completed.
Excellent communication, fast & friendly service!
The lobby is always clean and service is pleasant. Greeting is professional and always reminded of snacks, coffee and water to help yourself. I never had to wait long and received updates on my service while waiting.
Easy to schedule, professional in supporting me through care and service of my VW Tiquan
Saved me money and got me in and out in less than an hour! Greatness.
Very easy to work with. Service is always easy and great. All of the staff is very pleasant.
All of our experiences at Wyoming Valley Kia have been completely professional and courteous. Wish you were closer. Thanks.
Gary O (sales)& Angelo (finance) we’re awesome. They made sure that my daughter drove away in a vehicle which was safe, fuel efficient and state of the art for a price she could afford! Thank you both for making her first car buying experience so positive and easy.
Ease in scheduling. appointment. Quick response time to emails and calls. Happy to have gotten my car here.
Fast service, fit me in quick for oil change after a mess up with online scheduling.
They took took great care of me and made sure he kept me updated. He made sure everything was done perfectly - as if it was his own car!
I found WVM on line. I wanted to lease an inexpensive car. Other dealers would not give me a quote and when I followed up found they didn’t have any of the cars I was asking for listed on their online inventory. WVM said they had the car advertised on their website. We did everything over they phone and the next day I picked up the car. Everyone was professional and the price was exactly what was quoted to me. The entire process was extremely easy and pleasant. I have a new VW Jetta
Great staff! Mia kept me updated on the status of my new car, and made sure my ride home was perfect. She’s amazing!
Work was completed on time as promised. Service personnel could use a better attitude.They not very personable.
Service was great. But website difficult to use. Phone number on web page is not valid. Thought I set up service appointment on line but it was never confirmed. Appeared at designated time. Wasn’t on schedule but took me in anyway and provided prompt shuttle service. Actual service was great but web page can be cleaned up a little.
The VW Service Department is there for the customer. As always, a positive experience well worth the mention, each and every time!
Great service and friendly staff.
I have bought many cars from this dealership. Between Audi and VW probably 7 cars. This time was the best. They do such a great job taking care of you there I would never go anywhere else. Rob the salesman was excellent! So was the finance guy.
Service was quick and painless, no complaints at all!
Great sales staff Rob! Great selection nice showroom Love my new Taos. Good location and good people!
This dealership offers easy, Fast and prompt service. I am glad I chose them for my service
Great service! We were traveling and our Mazda needed an oil change. They were able to fit us in their busy schedule and their service was exceptional. Thank you!!
Great staff and service. They are Friendly courteous and respectful. No hassle and professional. Highly recommended.
The service was great they looked for what was causing warning light to come on. Told me what part was needed & how much it cost. Order the part.Called me yesterday gave me appointment next week .always very professional. Am 100 % satisfied.
excellent service, very friendly, great waiting area, I would highly recommend Wyoming Valley motors, very reasonable prices
Great service, quality work, and the staff was very nice! I recommend this Service Department.
Brought in for service. When it was completed the service manager explained the work that was done. Overall a good experience
The vehicle was brought in promptly. The service advisor was courteous and kept me informed of service being performed.
My 2011 Kia blew a main bearing hundreds of miles from home. Wyoming Valley Kia put a new motor in it under an Extended Service Campaign. Can't say enough about their fabulous service!
Top service. Pleasant and professional atmosphere. Service was done properly and work was completed in the expected time. Very positive experience.
Clean comfortable waiting area. Good friendly service advisor. A very thorough checkup was done. They adjusted my tire pressure monitoring system and reset the service needed indicator as well. I didn't even have to ask. Vehicle was returned clean and ready to go. Joe noticed my vehicle had not been inspected after registration was done upon my move here from Florida and performed the service and kept me from getting a ticket. My thanks again.
Very capable and helpful service people. Very pleasant drivers to and from my home. Will return for future service.
Sales manager and our salesman were very courteous and friendly. Gave them my quote from KBB instant cash offer and they gave me more money for my trade than the offer. Very pleased with Wyoming Valley Mazda.
Above and beyond. The best guys on the planet. Saved me immense trouble and time.
Easy, polite, efficient, just how you like to be treated. Very good service to get me to and from work.
Service was excellent and professional. Convenient to drop off and pick up. It was a pleasure doing business with them.
Mia was awesome, she went above and beyond to make my car purchase a perfect experience.
The staff was friendly & professional. They were able to meet all of our needs as it relates to the tire protection program.
What impressed me they return your phone call in a timely matter. In all everything.
Mia was wonderful / very helpful and knowledgeable of the K5 and all its feature. Angelo made the financial aspect easy.
A very professional atmosphere. always have a pleasant short stay when coming in for service and I get to visit my favorite salesperson Gary.
I called to have my battery replaced and they were able to squeeze me in. It was nice to see the effort of getting me in the same day when most of their openings were 2 weeks out. But honestly when a car battery starts to go bad it’s not something you should put off. The service department was clean and the staff was very friendly. Everything. Was pretty simple and straight forward.
Fast service and a great waiting area.
Fast efficient service, very efficient my wait time for oil change and recall was about one hour.
Quick and painless buying experience! Thank you!
Very friendly, no pressure transaction. Mia was very knowledgeable. Angelo was very helpful with the financial details.
Easy and fair to work with. Really liked the no pressure sales approach. Paula and staff were great .
Always a great experience getting my car serviced! Staff is friendly and very clean surroundings.
Just had my oil changed at Wyoming Valley Motors KIA and staff is friendly, waiting area is clean and car was returned in perfect condition.
Knowledgeable, friendly, closing was quick. Need more selections. Very satisfied with the purchase, Atlas. The entire process was great, start to finish.
Service was very accomadating and helpful. Recommended future service and was not pushy. I will return for additional service.
Wyoming Valley Mazda never ceases to disappoint. The customer lounge also has a work station to carry on your job should you choose to wait while your vehicle is serviced/repaired. The service appointment does not seem as much of a task with all they provide for you. They play a significant role in my continued decision to stick with a Mazda.
Service was timely and professional. They went out of their way to fin my insurance card.
Excellent service! Nice atmosphere. Needs met in a timely manner. Recommend getting work here. Rick makes you feel welcome!
Is excellent service given by Gary. Quality work. Mechanics are top of the line Any issues I have I know I can call them and they will take care of them Will definitely refer to anyone
They were very professional, helpful and kind. They explained everything that was done in a way I could understand.
Great quick service. Friendly staff.
Everybody was very nice and helpful. Not pushy like some dealerships. No hidden costs or inflated prices. Best Kia deleaership in the area.
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